Consumer Health Data Privacy Policy

Overview

My Specialty Dentist ("MSD," "we," "us," or "our") provides this Consumer Health Data Privacy Policy as a supplement to our general Privacy Policy. This policy specifically addresses how we collect, use, share, and protect consumer health data as defined under the Washington My Health My Data Act (MHMDA) and other applicable state privacy laws.

What Is Consumer Health Data?

Consumer health data includes personal information that is linked or reasonably linkable to a consumer and that identifies past, present, or future physical or mental health status. In the context of MSD, this includes:

• Dental symptoms and conditions you describe in our chat tools
• Treatment history and prior care you share during consultations
• Dental specialty needs and provider preferences
• Insurance information related to dental coverage
• Information about urgency of dental care needs
• Search queries related to dental conditions or treatments
• Browsing behavior on condition-specific or treatment-specific pages when linked to your identity

How We Collect Consumer Health Data

We collect consumer health data from:

• Direct input: Information you provide through our AI triage chat, provider consultation chat, or appointment request forms
• Browsing activity: Pages you visit on our site related to dental conditions, treatments, symptoms, or procedures, when linked to a session or account

Purposes of Collection

We collect consumer health data to:

• Help you identify which dental specialty may be appropriate for your needs
• Match you with nearby dental specialists
• Facilitate consultation requests with specific providers
• Provide relevant educational content about dental conditions and treatments
• Improve the accuracy and relevance of our AI-assisted triage tools

Third Parties Who Receive Your Health Data

We may share your consumer health data with the following categories of third parties:

• Dental specialists: When you request a consultation or appointment, the provider you selected receives the clinical context and contact information you provided
• AI service providers: We use artificial intelligence services (Anthropic and OpenAI) to power our triage and consultation tools. These services process the clinical information you share during chat conversations to provide specialty recommendations and facilitate intake. These providers are contractually prohibited from using your data for training or other purposes
• Communication services: We use third-party services to send you email and SMS notifications related to your consultation requests

We do not sell your consumer health data. We do not share your consumer health data for advertising purposes.

Your Rights

Depending on your state of residence, you may have the following rights regarding your consumer health data:

• Right to know: You can request information about what consumer health data we have collected about you
• Right to delete: You can request that we delete your consumer health data
• Right to withdraw consent: You can withdraw your consent to the collection of consumer health data at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal

How to Exercise Your Rights

To request access to, deletion of, or to withdraw consent for the processing of your consumer health data, contact us at:

Email: privacy@myspecialtydentist.com

We will respond to verified requests within 30 days.

Data Retention

We retain consumer health data only as long as necessary for the purposes described above:

• Chat and triage session data: up to 90 days
• Appointment and consultation requests: up to 1 year, after which identifying information is removed
• Browsing behavior data: up to 1 year

Changes to This Policy

We may update this Consumer Health Data Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated through a notice on our website.

Contact Us

Questions about this policy or our health data practices? Contact us at privacy@myspecialtydentist.com.